Refund policy

Refund and Return Policy

Thank you for shopping with us. We take great pride in the quality and freshness of our coffee beans and strive to ensure your satisfaction with every purchase.

Please note that due to the perishable nature of our products, we do not accept returns or offer refunds on any coffee beans once the purchase is completed.

Important Information:
•    All sales are final.
•    We encourage you to review product descriptions and our tasting notes carefully before making a purchase.
•    If you receive a product that is damaged or incorrect, please contact us within 48 hours of delivery with photos and order details. We will work with you to resolve any issues caused by our error.

We appreciate your understanding of our policy and thank you for your support.

You can always contact us for any questions at experiences@coffeetrialhk.com.